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The New Zealand iGaming market continues to grow at an exponential rate, with this creating a scenario where a growing number of operators are competing for a smaller share of the marketplace.
One of these operators is the Caxino Casino, which despite being launched in June 2020 under the Rootz Limited brand has already managed to carve itself a niche in the marketplace.
We’ve produced a brief Caxino Casino review, as we appraise the welcome offer, games’ library and quality of customer support on offer!
What’s in the Platform’s Welcome Offer?
We’ll start at the beginning, with the Caxino Casino currently offering a 100% deposit match up to the value of €200 to new players who register for an account.
What’s more, players who make the minimum qualifying deposit of €10 will also earn up to 100 free spins, which are distributed evenly over a number of days and can be deployed across a fixed number of slots.
This is a cashable bonus offer, and one that’s actually quite competitive in the real-time Canadian marketplace.
To appraise its full value, however, you also need to review the wagering requirements in play. In truth, these vary across different verticals, so you’ll need to review the T&Cs in full and make a final decision based on your preferred iGaming activities.
In general terms, slots are subject to 35x wagering requirements. So, if you credit your account with €10 and receive a further €10 with which to play, you’ll have to play through a total of €350 before being eligible to make a withdrawal.
However, the wagering requirements increase to 70x the value of the bonus when playing American Roulette and blackjack iterations. So, if your €10 bonus funds are wagered through these verticals, the playthrough amount doubles to €700. This represents a significant difference, and one that players must pay attention to before depositing their hard-earned cash.
Also, you should note that any winnings earned through your free slots will also be subject to 35x wagering requirements. These are capped at just €20 so this amount should be relatively low, but you’ll need to factor this in when appraising the true value of the welcome offer.
What Games are Available Through the Caxino Platform?
A simple browse of Caxino’s games’ library reveals a large number of titles, with more than 800 included in the slots vertical alone.
This section includes a number of popular and well-represented sub-categories, including Daily Jackpot, Drop & Wins, Megaways and Mega Jackpot (or progressive) games. The Mega Jackpot games can deliver seven-figure prizes in excess of €2 million, which will definitely appeal to the nation’s army of high-rollers.
Caxino Casino is also home to a large number of themed slots, including Jurassic Park, Lara Croft: Temples and Tombs and television’s very own cult classic Peaky Blinders.
The latter slot is an official title and based directly on the TV series, and one that combines high-octane gameplay with exceptional winnings for players to enjoy.
You’ll also be pleased to know that the Caxino Casino has made several of its games available through both mobile Internet and native smartphone apps, including Starburst, Wheel of Wishes and Blackjack Party.
This is an important consideration, particularly with more than 70% of people in NZ now using the smartphone to wager online.
A Look at Caxino’s Quality of Customer Service
The easiest way to make contact with the customer service team at Caxino is through the site’s live chat feature, which is located in the bottom left-hand corner of the homepage.
This feature is easy to access and available 24/7, while it’s not uncommon for customer service agents to answer your queries in minutes (although they may take a little longer during particularly busy periods).
You can also access the Customer Support icon at the bottom of the screen, which enables you to contact the team by email and raise your query in writing.
The site has also built a helpful FAQ section, which features multiple ‘how-to’ guides, answers to some of the most common queries and an up-to-date new section that reports the latest industry news more wisely.
In truth, Caxino Casino is an excellent and increasingly popular gambling brand, and one that offers accessible customer services and a particularly large range of games.
While the welcome bonus is actually quite generous, it’s also weighed down heavily by quite stringent wagering requirements for players who aren’t spending the bulk of their money on slots.
So, if you like blackjack or prefer to play games such as American roulette, Caxino may not be the site for you.
Still, there remains a great deal to recommend this site, especially if you like to choose from a broad range of games and are a keen slots’ enthusiast!
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If ever you were going to select a casino platform based solely on its name, you’d probably opt for Jackpot City!
It also creates genuine expectation, of course, but the question that remains is whether Jackpot City is able to deliver on the promise of its name?
We’ll explore this further in this brief guide to the casino, while you can also see a more comprehensive Jackpot City review here.
A Look at the Jackpot City Bonus
Let’s start with the Jackpot City welcome offer; which is one of the most generous that we’ve come across in our time and highly likely to appeal to new players.
This is spread across a new player’s first four deposits, with each one eligible for a 100% match bonus up to the value of $400. This creates a total bonus that’s worth $1,600, while each leg of the promotion is completely cashable and available across slots, video poker, and blackjack.
The first leg of the bonus can also be deployed when playing online bingo, so it’s important to keep this in mind prior to crediting a new account with your hard-earned cash.
Another key consideration here is the wagering requirements in play, with each leg of the bonus subject to broad wagering requirements of 70x the value of the bonus. This is a noticeably high multiplier, although it should perhaps be expected given the lucrative nature of the bonus and its cumulative value.
In practical terms, let’s say that you initially credit your account with the minimum amount of $10. In this instance, you’ll have to play through $700 before making a withdrawal, while this can increase to a staggering $28,000 when depositing at the maximum level.
You should also pay attention to the so-called “game weighting” requirements, as each vertical is treated differently and not every penny that you stake will go towards fulfilling your wagering requirements. So, we’d recommend reviewing the bonus T&Cs in detail before making a more informed decision.
What Games are Available at Jackpot City?
If you happen to be a slots’ enthusiast, Jackpot City is arguably the place to be in the Canadian marketplace.
Currently, the site features well over 300 slots, including everything from cult classics and themed titles to retro-inspired games that hark back to the glorious fruit machines of the 1980s.
To understand this further, you just need to review a handful of the slots available in the Jackpot City library. These include Thunderstruck II, Book of Oz, Immortal Romance and the iconic Gonzo’s Quest, each of which offer different levels of variance, broad betting ranges and generous payouts!
You’ll also find a small but potent number of progressive jackpots on offer at Jackpot City, including Wheel of Wishes, Major Millions, Treasure Nile and Microgaming’s trail-blazing Mega Moolah.
Interestingly, a player called Eric B recently banked a cool $16,496,347.95 on the Mega Moolah slot while playing at Jackpot City, with this highlighting just how much can be one when wagering through progressive jackpot games.
The overall payout rate at Jackpot City is 95.5%, which means that you can recoup more than £0.95 on average for every £1 wagered through the site.
Is There Good Customer Service Available?
Given the prevalence of games with eight-figure jackpots, it’s probably a good thing that Jackpot City boasts consistent and accessible customer support.
Central to this is the site’s live chat feature, which is available 24/7 (Monday to Sunday) and typically sees agents respond to queries within 10 minutes or so.
If you have a non-urgent or slightly more complex query, you may prefer to make contact through the platform’s email (email@example.com). You should expect a response within 24 hours or so here, which is relatively standard in the current marketplace.
The site also features an FAQ page, and while this would benefit from a little more depth and detail, it should definitely be your first port of call when looking to resolve an on-site query.
So, does Jackpot City live up to its name and billing?
The short answer is yes, especially when you consider its generous welcome offer that boasts a total value of $1,600. Sure, the associated wagering requirements are relatively high, but the promotion is sure to appeal to high-rollers and players with slightly inflated bankrolls.
The site also provides good quality customer service and a wide selection of games, so players can enjoy an enriched and immersive online experience while resolving any issues that occur quickly and efficiently.
The platform also features games from the very best software houses on the market, including NetEnt, Microgaming and Evolution Gaming. The latter provides live casino games, creating an even more immersive experience for players in real-time!
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While Ladbrokes remains a betting brand that’s most synonymous with the high street, it has continued to transition online over the course of the last 20 years.
Overall, Ladbrokes is a brand with more than 100 years’ experience in the field of sports betting, while its online casino is now one of the best and most popular in the whole of the UK and Ireland.
You can find a comprehensive Ladbrokes Casino review here, but we’ve broken down some of the key considerations for players below.
What’s in the Ladbrokes Welcome Offer?
Ladbrokes is currently running two distinct welcome offers; one for its casino platform and another for its sportsbook.
The casino promotion translates into a relatively limited and simple offer for punters to understand, with this taking the form of a €50 bonus.
To access these funds, you simply need to deposit and wager the minimum amount of €10, at which point €50 will be credited to your bonus balance. Any winnings that you subsequently accrue will be subject to wagering requirements of 40x the bonus value too, with this relatively high given the relatively restricted nature of the promotion.
In practical terms, this means that opting in to the €50 bonus will create a playthrough requirement of €2,000, which must be fulfilled in just 30 days. This is quite oppressive, and well beyond the means of most casual players.
However, there’s a sportsbook welcome bonus to keep you going too, with this offering new players a bonus of €20 when they deposit and placing an initial qualifying bet of €5.
The wagering requirements in-play here are also 40x the value of the bonus, but in this case it would only create a playthrough amount of €800.
What Games are Available at Ladbrokes?
It’s estimated that slots currently account for more than two-thirds of the total online GGY in Ireland and the UK, so it should come as no surprise that this vertical dominates Ladbrokes’ casino platform.
To this end, there are more than 500 slots available through the site, including themed classics like RoboCop, Jekyll & Hyde, Terminator Genisys and The Matrix (with the latter two both official movie slots).
You can also find a huge range of progressive jackpot slots, many of which have been developed by the iconic Playtech brand. This includes the ‘Age of Gods’ series, which features 13 different titles and offers players access to six and seven-figure winnings in many instances.
In total, there are more than 100 different progressive jackpot slots at Ladbrokes, so you’ll be spoiled for choice if you’re a slots’ fan who likes to pursue the biggest cash prizes.
There’s also table games on offer at Ladbrokes, while this is also one of the few mainstream platforms on the market to offer a specialist poker vertical. This includes various, high-value ‘Sit & Go’ tournaments, which enable you to compete for real money against similarly skilled players.
Is There Good Customer Service on Offer?
There are various reasons why customer service is so important to businesses, from increased sales to the cultivation of trust and loyalty amongst their consumer base.
This is arguably even more important from the perspective of online casinos, with the iGaming industry often besieged by bad press and negative misconceptions.
Fortunately, the Ladbrokes platform excels in this respect, offering 24/7 customer support through a number of accessible and interactive channels.
At the heart of this is a vast and comprehensive help centre, which hosts a number of detailed user guides and an interactive FAQ page complete with search tool to help you hone in on specific answers.
You can also contact the Ladbrokes support team through a live chat feature, which boasts swift response times and incredibly friendly staff members.
What’s more, the platform is contactable through a freephone telephone number and an email address, with both of these channels ideal for complex and less urgent queries that may require a little more time to resolve adequately.
We’d recommend checking out the FAQ page before you take the time to contact the support team directly, as you’re likely to find precisely what you’re looking for here.
While Ladbrokes is synonymous with on and offline sports betting, it’s a relative newcomer to the online casino market. However, it has still managed to make a splash in the market, thanks largely to its outstanding level of customer support and the wide range of games on offer.
Of course, there’s also a viable and accessible sportsbook on offer at Ladbrokes, enabling you to satisfy all of your betting needs through a single interface.
However, the platform’s welcome bonus is a little restrictive in terms of value, while the wagering requirements in play appear slightly disproportionate to the amount of cash added to your bonus balance.