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If ever you were going to select a casino platform based solely on its name, you’d probably opt for Jackpot City!

It also creates genuine expectation, of course, but the question that remains is whether Jackpot City is able to deliver on the promise of its name?

We’ll explore this further in this brief guide to the casino, while you can also see a more comprehensive Jackpot City review here.

A Look at the Jackpot City Bonus

Let’s start with the Jackpot City welcome offer; which is one of the most generous that we’ve come across in our time and highly likely to appeal to new players.

This is spread across a new player’s first four deposits, with each one eligible for a 100% match bonus up to the value of $400. This creates a total bonus that’s worth $1,600, while each leg of the promotion is completely cashable and available across slots, video poker, and blackjack.

The first leg of the bonus can also be deployed when playing online bingo, so it’s important to keep this in mind prior to crediting a new account with your hard-earned cash.

Another key consideration here is the wagering requirements in play, with each leg of the bonus subject to broad wagering requirements of 70x the value of the bonus. This is a noticeably high multiplier, although it should perhaps be expected given the lucrative nature of the bonus and its cumulative value.

In practical terms, let’s say that you initially credit your account with the minimum amount of $10. In this instance, you’ll have to play through $700 before making a withdrawal, while this can increase to a staggering $28,000 when depositing at the maximum level.

You should also pay attention to the so-called “game weighting” requirements, as each vertical is treated differently and not every penny that you stake will go towards fulfilling your wagering requirements. So, we’d recommend reviewing the bonus T&Cs in detail before making a more informed decision.

What Games are Available at Jackpot City?

If you happen to be a slots’ enthusiast, Jackpot City is arguably the place to be in the Canadian marketplace.

Currently, the site features well over 300 slots, including everything from cult classics and themed titles to retro-inspired games that hark back to the glorious fruit machines of the 1980s.

To understand this further, you just need to review a handful of the slots available in the Jackpot City library. These include Thunderstruck II, Book of Oz, Immortal Romance and the iconic Gonzo’s Quest, each of which offer different levels of variance, broad betting ranges and generous payouts!

You’ll also find a small but potent number of progressive jackpots on offer at Jackpot City, including Wheel of Wishes, Major Millions, Treasure Nile and Microgaming’s trail-blazing Mega Moolah.

Interestingly, a player called Eric B recently banked a cool $16,496,347.95 on the Mega Moolah slot while playing at Jackpot City, with this highlighting just how much can be one when wagering through progressive jackpot games.

The overall payout rate at Jackpot City is 95.5%, which means that you can recoup more than £0.95 on average for every £1 wagered through the site.

Is There Good Customer Service Available?

Given the prevalence of games with eight-figure jackpots, it’s probably a good thing that Jackpot City boasts consistent and accessible customer support.

Central to this is the site’s live chat feature, which is available 24/7 (Monday to Sunday) and typically sees agents respond to queries within 10 minutes or so.

If you have a non-urgent or slightly more complex query, you may prefer to make contact through the platform’s email ( You should expect a response within 24 hours or so here, which is relatively standard in the current marketplace.

The site also features an FAQ page, and while this would benefit from a little more depth and detail, it should definitely be your first port of call when looking to resolve an on-site query.

In Summary

So, does Jackpot City live up to its name and billing?

The short answer is yes, especially when you consider its generous welcome offer that boasts a total value of $1,600. Sure, the associated wagering requirements are relatively high, but the promotion is sure to appeal to high-rollers and players with slightly inflated bankrolls.

The site also provides good quality customer service and a wide selection of games, so players can enjoy an enriched and immersive online experience while resolving any issues that occur quickly and efficiently.

The platform also features games from the very best software houses on the market, including NetEnt, Microgaming and Evolution Gaming. The latter provides live casino games, creating an even more immersive experience for players in real-time!